Once purchased Tickets cannot be refunded, exchanged or transferred other than in the circumstances detailed specifically below.
It is the Customer's responsibility to check whether there are any restrictions placed on entry to the Event, such as age restrictions or dress code restrictions, before purchasing a Ticket from the Website. Ramusake.ae will not be held liable and will not refund the Ticket purchase if entry to the Event is declined by the Ramusake for any reason including, but not limited to, failure to meet the dress code, failure to meet age restrictions, dangerous, disruptive, unruly or unlawful behavior resulting in Ramusake or venue management declining entry.
Ramusake and the venue management reserve the right to refuse admission at any time without giving cause or reason. Ramusake does not offer refunds to any Customer refused entry to the Event or who is ejected from the Event for any reason.
Customers are eligible to apply for a refund in writing to Ramusake within 30 days after the Event or, in the case of cancelled or postponed Events, within 30 days of the date of the announcement that the Event is postponed or cancelled, in the following circumstances only:
- If the Event is cancelled for any reason;
- If the main Artist cancels;
- If the main Artist fails to perform or is incapable of performing;
- If the main Artist performs for significantly less time than the advertised expected duration of their performance;
- If the main Artist moves the performance to a different date;
- If the start or end time of the Event is moved significantly, this being a move in time of at least four hours or more from that originally published;
- If the Event is postponed for any reason. In the case of postponement Customers may be offered the option to use their original ticket for a re-scheduled date for the event, or may, in the case of Events with multiple performances be offered the opportunity to exchange their original Ticket for a Ticket of similar value and similar seating quality for another performance on a different day. This is the only instance where Customers may be offered the option to exchange Tickets.
- If the venue of the event is changed to a location significantly different to the original venue location. For a change of venue to be a justifiable reason for a refund, the new venue would have to be at least 40km away from the original venue or the new venue to be of significantly lower quality in terms of services, amenities and ambience than the original venue.
Ramusake will consider applications for refunds based only on the above-mentioned circumstances detailed in points i-viii and may request specific documentation or other evidence in support of any such requests.
If Ramusake, at its sole discretion, accepts the request for a refund, then the refund will be issued via the same method that the original payment was made. If payment was made by credit or debit card, then the refund will be made to the same credit or debit card used for the original purchase.
Ramusake reserves the right to withhold up to 5% of the original purchase value being refunded to cover administration costs and bank charges in processing the refund.
Minor changes in performance times or performance durations will not be considered justifiable reasons to issue a refund.
Changes to supporting artists will not be considered a justifiable reason to issue a refund.
Performance quality, technical issues, or the Customer not enjoying the performance will not be considered justifiable reasons to issue a refund.
Abandonment of an Event once it has started due to any reason including but not limited to weather conditions, earthquake, fire, flood, death, acts of God, war, insurrection, strike, lockout, failure in power supply, action of a governmental body or any other acts of force majeure not reasonably within the control of Ramusake will not be considered justifiable reasons to issue a refund.
Ramusake does not accept responsibility or offer any form of compensation for any consequential losses whether real or perceived (such as costs of travel and/or accommodation or losses suffered due to the event not meeting the Customer's expectations) related to the sales of Tickets or Events for which Ramusake sells Tickets. The maximum value of any refund or compensation offered by Ramusake to the Customer is always limited to the value of Ticket(s) purchased less any appropriate administration fee for processing a refund.
By making a purchase through the Website or through any outlet operating on Ramusake behalf the Customer is agreeing to this Refunds Policy.
How to Apply for a Refund:
To request a refund for electronic tickets purchased online through Ramusake website based on the circumstances detailed above please contact Ramusake by email at [email protected]
The Customer should ensure to include the name and date of the event, the transaction number for the purchase shown on the electronic ticket, the ticket numbers, the email address, full name and telephone number of the person who purchased the Ticket(s) on an email to be sent to [email protected]. The Customer should put the subject of the email as "Refund Request".
The Customer must state the reason why they are requesting a refund.
There is no need to attach copies of electronic tickets to the request for a refund. Ramusake may request further evidence from the Customer to prove their request for a refund is justified.
To request a refund for physical Ticket(s) purchased via Ramusake outlet based on the circumstances detailed above please contact Ramusake by email at [email protected]
The Customer should ensure to include the name and date of the event, email address, full name and telephone number of the person who purchased the Ticket(s) on the email sent to [email protected]. The Customer should put the subject of the email as "Refund Request".
The Customer must state the reason why they are requesting a refund.
The Customer must state the reason why they are requesting a refund, and state the method of payment they used to purchase the Ticket(s).
The Customer should take a photograph of the front side of the Ticket(s) clearly showing the details of the Ticket(s) including the event details and associated ticket numbers, price etc. The Customer should attach the photograph of the Ticket(s) to the refund request email as proof of purchase. If the Customer purchased the Ticket(s) using a credit card they should attached a photograph of the credit card receipt for the purchase.
Ramusake may request further evidence from the Customer to prove their request for a refund is justified, including supply of the original physical Ticket(s) to Ramusake.
Ramusake cannot offer a refund for physical Ticket(s) if the Customer does not have the original printed ticket as proof of purchase.Ramusake cannot offer a refund for physical Ticket(s) if the Customer does not have the original printed ticket as proof of purchase.
To request a refund based on the circumstances detailed above please contact Ramusake by email at [email protected]. Please make sure to give us your transaction number, ticket numbers, email address, full name and telephone number to help us serve you.